Refund & Returns Policy

Last Updated: September 24, 2026

At Thrive Metabolic, we are committed to providing properly packaged, clearly identified research products and a reliable ordering experience. Because our products are intended strictly for laboratory research, certain restrictions apply to returns and refunds.

1. Research-Use Products

(RUO) For laboratory research only · Not intended for human or animal consumption.

All products sold by Thrive Metabolic are intended exclusively for laboratory research purposes. Due to the nature of research materials, products that have been opened, used, altered, or removed from their original sealed packaging generally cannot be returned.

2. Damaged or Incorrect Orders

Please inspect your order promptly after delivery.

If your package arrives damaged, contains an incorrect product, or an item is missing, contact us as soon as possible at info@thrivemetabolicplus.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the package and product

  • Any relevant shipping or delivery information

We will review the issue and determine the appropriate resolution.

3. Returns

Returns may only be accepted when authorized by Thrive Metabolic in advance.

Do not send products back without receiving return instructions from our team.

To be eligible for consideration, products must generally:

  • Remain unopened and unused

  • Remain in their original packaging

  • Have intact seals and labels

  • Be returned within the timeframe communicated by our support team

Products that have been opened, used, relabeled, tampered with, or otherwise altered may not be eligible for return.

4. Non-Returnable Items

The following generally cannot be returned:

  • Opened products

  • Used research materials

  • Products with broken or removed seals

  • Products with altered labels or packaging

  • Products damaged after delivery due to customer handling

  • Products returned without prior authorization

5. Refunds

If a refund is approved, the refund will generally be issued using the original payment method, subject to the applicable payment processor’s policies.

Refund processing times may vary depending on the payment provider and financial institution.

Shipping charges may not be refundable unless the issue was caused by an error attributable to Thrive Metabolic.

6. Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing it.

We cannot guarantee cancellation once an order has entered processing, fulfillment, or shipment.

If an order has already shipped, it may be subject to our return requirements.

7. Shipping Damage

If your order is damaged during transit, please contact us promptly with photographs of the external packaging and affected products.

We may request additional information or documentation from the shipping carrier before determining the appropriate resolution.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

Thrive Metabolic is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

9. Product Quality Concerns

If you believe a product has a quality or packaging issue, contact us before opening or using the product whenever possible.

Provide your order number and relevant product or batch information so that our team can review the matter.

Where applicable, available Certificate of Analysis (COA) documentation may be referenced as part of the review process.

10. Exchanges

We do not guarantee direct exchanges for research products. Depending on the circumstances, an approved replacement or refund may be offered instead.

11. Contact Us

For questions regarding returns, refunds, damaged orders, or order issues, contact:

Thrive Metabolic
Email: info@thrivemetabolicplus.com

Please include your order number whenever contacting us about an existing order.

12. Policy Updates

Thrive Metabolic may update this Refund & Returns Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.